Quality

Our goal is to set the benchmark for professional excellence and commitment to the patients, families and employees we serve.

Kindred is distinguished among its competitors by its focus on caring for some of the highest acuity patients in the LTAC industry. As demonstrated by APACHE Medical Systems scores, the typical Kindred patient has the same acuity level as do many ICU patients across the country. This is distinctly beneficial for short-term hospitals with a need to transfer medically complex patients from the ICU/CCU to a unit capable of meeting their medical needs.

Quality Initiatives

At Kindred we have developed a number of programs to continually improve the quality of care in our hospitals. Some of our quality initiatives are:

The nation’s only risk-adjusted outcomes methodology for LTAC patients
Hospital, regional and corporate quality councils
National Medical Advisory Board
Patient/family satisfaction measures
24-hour hotline for patients, families and employees to report concerns
Monthly outcomes reporting and monitoring of:
- ventilator-associated pneumonia rates
- blood stream infection rates
- wean rates
- nosocomial wound rates
- mortality rates
- patient satisfaction survey results
- falls with injury rate
- restraint use
- medication safety review

Intensity Indicators

Near the APACHE III Mean
Our patients’ average APACHE III score in 2006 was 42.98, only slightly below the national mean of 46 for ICU patients.
STAC Hospital Case Mix Index 1.0 - Kindred Healthcare is 2.11, showing that our patients are over twice as
resource-intensive as STAC hospital patients.
LTAC Hospital Case Mix Index 1.0 - Kindred Healthcare is 1.15 , showing that Kindred Healthcare has some of the most resource-intensive patients in the LTAC industry.

Pursuit of Quality

Quality Indicators

Patient/Family Satisfaction
Kindred makes extensive measurements to monitor patient/family satisfaction and offers a 24-hour hotline for patients, families and employees to report concerns. As a result, our patient/family satisfaction levels are high and have improved in every category of our survey.

Patient / Family Satisfaction Measures (% Very Good or Excellent)
Joint Commission Accreditation
Kindred hospitals are accredited by The Joint Commission, formerly called the Joint Commission on Accreditation of Healthcare Organizations, an accrediting agency for LTAC hospitals.